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account-access 1

account_correction 1

account_issue 2

agent 1

agent_request 2

ai-processing 2

appearance 1

appearance_change 1

application-form 1

application_form 1

appointment 2

attire 1

australian-passport 2

baby 3

background 1

background-color 2

baking 1

billing 13

billing-inquiry 1

bitcoin 1

black-and-white 1

booking 3

brazil 1

brazilian-passport 2

bulk-order 1

business-hours 1

business_hours 2

camera 8

canada 3

case-specific 1

case_specific 8

case_specific_request 1

chinese-passport 2

chinese_passport 1

clarification 12

clarification-needed 1

clarification_needed 2

clarify 8

clarify_needed 1

clothing-policy 1

color 1

company_scope 2

complaint 1

compliance 7

confirmation 2

contact 6

contact-information 1

cost 7

country-specific 1

country_support 1

courtesy 1

cryptocurrency 1

currency 1

customer-policy 1

customer-service 2

customer-support 6

customer_greeting 1

customer_issue 1

cutting-guides 3

data-deletion 2

data-privacy 1

data-retention 3

delay 1

deletion-policy 1

delivery 6

digital-file 6

digital-image 5

digital-upload 1

direct_handoff 1

discount 1

double-charge 1

double_charge 1

download 8

download-link 3

download-link-resend-requests 2

download_link 1

downloads 1

dress-code 1

driving-licence 3

driving_licence 3

duplicate-charge 1

earrings 1

email 4

email-request 1

email_correction 1

embassy 2

embassy-acceptance 3

embassy-refund-dispute 4

encryption 2

escalation 3

explicit 2

explicit_request 1

expression 1

expression-rules 1

eyes-open 1

facial-hair 1

feedback 1

file-format 3

fishing-rod 1

france 1

free-trial 1

french-passport 1

frustration 3

general-inquiry 2

general_assistant 2

general_inquiry 1

general_opener 1

germany 3

glasses 3

global-entry 2

government 1

government-process 1

government-service 1

government-services 2

government-submission 1

government_process 3

government_process_exclusion 1

government_service 2

gratitude 1

green-card 3

greeting 295

greeting_response 1

guarantee 7

guidelines 1

hand_off 1

handoff 5

headwear 1

help 3

help_request 21

high-resolution 1

hijab 3

home-print 2

home-printing 1

human-review 22

human-support 1

human_handoff 3

human_request 6

human_support 1

id_card 1

immigration 1

incorrect-information 3

india 3

international 1

international-support 1

intro 1

invoice 1

iphone 1

irrelevant 2

irrelevant_request 2

italian-passport 1

japanese-visa 2

japanese_visa 1

korean-passport 1

lighting 3

link 1

link-issue 1

location_request 1

low_info 4

low_information 36

loyalty 2

loyalty_program 1

mailing 2

manager 3

mexico 1

missing 1

missing-asset-delivery-questions 2

missing-record 7

mobile-app 2

mobile_app 1

money-back-guarantee 13

needs_clarification 1

needs_more_info 1

new-zealand 1

nexus 2

nigerian-passport 1

nigerian-passport-photo 2

node 1

node-reboot-requests 1

node-status 1

non-relevant 2

non-understandable 1

non_relevant 2

non_support_request 2

not_supported 1

off-topic 7

off_topic 16

official-agencies 3

opener 247

opening 15

opening_message 1

operational 1

operational_info 1

operational_request 3

order 3

order-issue 1

order_correction 1

order_issue 2

out-of-scope 1

package-contents 1

package-details 1

package_change 1

passport 18

passport-fee 1

passport-photo 87

passport-photo-formats 2

passport-photo-guidelines 1

passport-photos 15

passport-renewal 3

passport-validity 3

passport_application 1

passport_renewal 1

payment 16

payment-issue 2

payment-security 1

payments 1

paypal 1

pdf 10

phone 3

phone_number 1

photo 16

photo-acceptance 3

photo-age 1

photo-background 1

photo-compatibility 1

photo-deletion 3

photo-delivery 1

photo-evaluation 1

photo-format 2

photo-formats 1

photo-guidelines 5

photo-preparation 1

photo-print 1

photo-printing 1

photo-quality 1

photo-quantity 2

photo-rejection 4

photo-requirements 36

photo-resolution 1

photo-retention 3

photo-services 1

photo-standards 1

photo-studio 3

photo-submission 1

photo-suitability 2

photo-support 4

photo-types 1

photo-verification 1

photo_compliance 1

photo_format 1

photo_quality 1

photo_requirements 7

photo_submission 1

photo_type 1

photo_types 4

photo_usage 1

photo_verification 1

photos 1

physical-photo 1

physical_photo 1

physical_photo_request 1

poem 1

poetry 1

policy 39

policy-inquiry 1

polite_closing 1

post-office 1

pricing 30

pricing_negotiation 1

print-pdf 3

print-ready 3

print-version 3

printing 3

privacy 5

process-duration 1

process-time 1

processing-time 2

product-availability 1

product-details 10

product-features 2

product-info 1

product-inquiry 2

product-options 3

product-support 2

product_inquiry 4

product_mismatch 1

product_misunderstanding 1

product_policy 1

product_scope 1

product_support 2

programming 1

programs 1

provisioning 2

provisioning-status-questions 1

purchase 2

python 1

real_person 2

real_person_request 1

reboot 2

referral 2

referral_program 1

refund 22

refund-policy 2

refunds 1

rejection 2

religious-head-covering 1

requirements 2

requirements-check 2

resend 3

resend_email 1

resend_link 1

retakes 3

retention 1

russian-passport 2

security 2

selfie 16

service 1

service-access 2

service-availability 1

service-capability 4

service-cost 1

service-coverage 2

service-difference 1

service-eligibility 3

service-inquiry 1

service-limitation 4

service-not-provided 1

service-options 2

service-policy 1

service-scope 1

service-speed 1

service-support 6

service-usage 2

service_cannot_perform 13

service_comparison 1

service_inquiry 2

service_limitation 1

service_limitations 3

service_policy 1

service_request 1

service_scope 2

service_support 1

services 1

sharing 1

sign-up 1

south-africa 1

spanish-passport 1

spanish-visa 1

ssl-encryption 1

stripe 2

subscription 1

support 9

support_agent 2

supported-countries 14

supported-documents 1

supported-formats 1

supported_countries 1

switzerland 1

technical 4

technical-issue 2

technical-problem 1

technical-support 1

technical_issue 2

translation 1

tsa 1

turnaround-time 3

uae 1

uk 6

uk-visa-photo 4

uk-visa-photos 1

unclear 3

unsupported-category 15

unsupported-product 1

unsupported_document 1

upload 4

us-passport 3

us-passport-photos 1

usage-based 1

vague 43

vague_request 5

validity 1

verification 1

visa 7

visa-application 1

visa-photo 5

visa-photos 3

visa_application 2

visa_photo 1

weather 3

webcam 3

website 1

welcome 1

wrong_email 1

Ticket	Company	Customer	Category	Status	Layer	Confidence	Updated
#1039	AI Passport Photo	u.r.o.ru.n.ib.ed.690@gmail.com	other	Waiting on customer	triage	20%	10 Jul 14:31
#1038	AI Passport Photo	sara@example.com	other	Waiting on customer	triage	95%	27 Apr 08:11
#1037	AI Passport Photo	review@example.com	other	Waiting on customer	triage	95%	27 Apr 07:58
#1036	AI Passport Photo	marlowe@unloc.money	other	Resolved	triage	80%	24 Apr 13:19
#1035	AI Passport Photo	marlowe@unloc.money	other	Resolved	triage	90%	24 Apr 13:18
#1034	AI Passport Photo	marlowe.m.brett@gmail.com	billing	Resolved	triage	90%	24 Apr 13:17
#1033	AI Passport Photo	qa+1777021239-118-04d8f507@example.com	other	Resolved	triage	95%	24 Apr 09:01
#1029	AI Passport Photo	qa+1777021230-114-8bc89022@example.com	policy	Resolved	triage	90%	24 Apr 09:01
#1032	AI Passport Photo	qa+1777021237-117-781fe88c@example.com	other	Resolved	triage	95%	24 Apr 09:01
#1031	AI Passport Photo	qa+1777021235-116-1a637d59@example.com	other	Resolved	triage	95%	24 Apr 09:01

Support tickets