Human specialist summary
The customer explicitly requested human support.
Automation recommended human review, but the customer has not accepted handoff yet.
Metadata
- Company
- AI Passport Photo
- Customer
- sara@example.com
- Category
- other
- Priority
- high
- Status
- Waiting on customer
- Current layer
- triage
- Ownership
- Automation can continue
- Confidence
- 95%
- Tags
- delivery download-link download-link-resend-requests explicit_request human_handoff resend support_agent
Operational Summary
Summary
The customer explicitly requested human support.
Escalation reason
The customer explicitly requested human support.
Handoff note
The customer explicitly asked for a human specialist in this chat.
Trace Summary
Open full traceTriageAgent
Support ruleDownload-link resend requests should go to the delivery specialist.
SpecialistAgent
LLMThe download link was successfully resent as requested; informing the customer accordingly.
TriageAgent
Human handoff intentUser explicitly asked to talk to a human.
Tool Calls
lookup_photo_request
successLinked run: SpecialistAgent
resend_download_link
successLinked run: SpecialistAgent
Conversation
user
I did not receive my file, resend the download link
assistant
Hello, we have resent your download link for your photo file. You can access your file using the following link: https://example.test/download/APP-1003. Please check your email and spam folder as well. If you need further assistance, feel free to reach out.
user
can I talk to human?
assistant
A human specialist can take over this conversation. Use the button below if you want to chat with a human.