Metadata
- Company
- AI Passport Photo
- Customer
- qa+1777021119-74-46fa7b80@example.com
- Category
- policy
- Priority
- normal
- Status
- Resolved
- Current layer
- triage
- Ownership
- Automation can continue
- Confidence
- 100%
- Tags
- driving_licence greeting help_request photo_types unsupported_document vague
Operational Summary
Summary
No summary recorded yet.
Escalation reason
No escalation reason recorded.
Handoff note
No handoff note recorded.
Trace Summary
Open full traceTriageAgent
llm_intentThe message is a vague opener requesting help without details.
status: awaiting_customer
decision: clarify
confidence: 90%
TriageAgent
Public knowledge + LLMThe knowledge clearly states that driving licence photos are not supported.
status: awaiting_customer
decision: knowledge_answer
confidence: 100%
Tool Calls
No tool calls yet.
Conversation
user
I need some help
assistant
Hello! Welcome to AI Passport Photo support. Please let us know how we can assist you with passport or visa photo services.
user
Is this photo suitable for a driving licence?
assistant
AI Passport Photo supports passport and visa photos only. We do not support driving licence photos or any other document types.