Ticket #989 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Please let us know how we can assist you with passport or visa photo services.",
  "reasoning_summary": "The message is a vague opener requesting help without details.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "help_request",
    "vague"
  ]
}

Input snapshot

Is this photo suitable for a driving licence?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "knowledge_answer",
  "reply": "AI Passport Photo supports passport and visa photos only. We do not support driving licence photos or any other document types.",
  "reasoning_summary": "The knowledge clearly states that driving licence photos are not supported.",
  "input_snapshot": "Is this photo suitable for a driving licence?",
  "tags": [
    "unsupported_document",
    "driving_licence",
    "photo_types"
  ]
}