Ticket #952

Resolved

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Metadata

Company: AI Passport Photo
Customer: qa+1777021014-37-05fc5d55@example.com
Category: policy
Priority: normal
Status: Resolved
Current layer: triage
Ownership: Automation can continue
Confidence: 95%
Tags: embassy-acceptance greeting guarantee opener passport-photo refund

Operational Summary

Summary

No summary recorded yet.

Escalation reason

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Handoff note

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Trace Summary

Open full trace

TriageAgent

llm_intent

User message is a simple greeting with no clear request.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The knowledge states a full refund is guaranteed if the photo is rejected by any official government authority, implying acceptance is not guaranteed but financial risk is covered.

status: awaiting_customer decision: knowledge_answer confidence: 95%

Tool Calls

No tool calls yet.

Conversation

user

Hey there

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?