Ticket #952 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "User message is a simple greeting with no clear request.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do you guarantee embassy acceptance in every case?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "While we cannot guarantee embassy acceptance in every case, we do offer a 100% money-back guarantee if your passport photo is rejected by any official government authority, including embassies. If rejection occurs for compliance reasons, you will receive a full refund after review by our support team.",
  "reasoning_summary": "The knowledge states a full refund is guaranteed if the photo is rejected by any official government authority, implying acceptance is not guaranteed but financial risk is covered.",
  "input_snapshot": "Do you guarantee embassy acceptance in every case?",
  "tags": [
    "guarantee",
    "passport-photo",
    "refund",
    "embassy-acceptance"
  ]
}