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Ticket Detail

Ticket #943

Resolved
View trace

Metadata

Company
AI Passport Photo
Customer
qa+1777020984-28-b041d00f@example.com
Category
policy
Priority
normal
Status
Resolved
Current layer
triage
Ownership
Automation can continue
Confidence
95%
Tags
camera greeting opener passport-photo photo-requirements selfie webcam

Operational Summary

Summary

No summary recorded yet.

Escalation reason

No escalation reason recorded.

Handoff note

No handoff note recorded.

Trace Summary

Open full trace

TriageAgent

llm_intent

Message is a greeting without specific request, requiring clarification.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The knowledge clearly states that photos can be taken with a phone or computer webcam without special equipment.

status: awaiting_customer decision: knowledge_answer confidence: 95%

Tool Calls

No tool calls yet.

Conversation

user

Good afternoon

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you today with your passport or visa photo needs?

user

Can I use my computer webcam?

assistant

Yes, you can use your computer webcam to take your passport or visa photo. No professional camera, special lighting, or studio visit is needed—any normal selfie from your phone or computer webcam works.

Reply as support