Metadata
- Company
- AI Passport Photo
- Customer
- qa+1777020984-28-b041d00f@example.com
- Category
- policy
- Priority
- normal
- Status
- Resolved
- Current layer
- triage
- Ownership
- Automation can continue
- Confidence
- 95%
- Tags
- camera greeting opener passport-photo photo-requirements selfie webcam
Operational Summary
Summary
No summary recorded yet.
Escalation reason
No escalation reason recorded.
Handoff note
No handoff note recorded.
Trace Summary
Open full traceTriageAgent
llm_intentMessage is a greeting without specific request, requiring clarification.
status: awaiting_customer
decision: clarify
confidence: 90%
TriageAgent
Public knowledge + LLMThe knowledge clearly states that photos can be taken with a phone or computer webcam without special equipment.
status: awaiting_customer
decision: knowledge_answer
confidence: 95%
Tool Calls
No tool calls yet.
Conversation
user
Good afternoon
assistant
Hello! Welcome to AI Passport Photo support. How can we assist you today with your passport or visa photo needs?
user
Can I use my computer webcam?
assistant
Yes, you can use your computer webcam to take your passport or visa photo. No professional camera, special lighting, or studio visit is needed—any normal selfie from your phone or computer webcam works.