Ticket #943 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today with your passport or visa photo needs?",
  "reasoning_summary": "Message is a greeting without specific request, requiring clarification.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can I use my computer webcam?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, you can use your computer webcam to take your passport or visa photo. No professional camera, special lighting, or studio visit is needed—any normal selfie from your phone or computer webcam works.",
  "reasoning_summary": "The knowledge clearly states that photos can be taken with a phone or computer webcam without special equipment.",
  "input_snapshot": "Can I use my computer webcam?",
  "tags": [
    "camera",
    "webcam",
    "photo-requirements",
    "selfie",
    "passport-photo"
  ]
}