Metadata
- Company
- AI Passport Photo
- Customer
- qa+1777020945-13-cb199604@example.com
- Category
- policy
- Priority
- normal
- Status
- Resolved
- Current layer
- triage
- Ownership
- Automation can continue
- Confidence
- 95%
- Tags
- greeting opener photo-quantity print-pdf product-details
Operational Summary
Summary
No summary recorded yet.
Escalation reason
No escalation reason recorded.
Handoff note
No handoff note recorded.
Trace Summary
Open full traceTriageAgent
llm_intentGreeting message requiring a clarifying response to guide the user.
status: awaiting_customer
decision: clarify
confidence: 100%
TriageAgent
Public knowledge + LLMThe knowledge explicitly states the print PDF includes 4 photos with cutting guides as part of the Image + Print PDF package.
status: awaiting_customer
decision: knowledge_answer
confidence: 95%
Tool Calls
No tool calls yet.
Conversation
user
Good afternoon
assistant
Hello! Welcome to AI Passport Photo support. How can we assist you today with your passport or visa photo needs?
user
How many photos are included in the print PDF?
assistant
The print PDF included in the $7.99 Image + Print PDF option contains 4 photos with cutting guides and is high-resolution at 300 DPI.