Ticket #928 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today with your passport or visa photo needs?",
  "reasoning_summary": "Greeting message requiring a clarifying response to guide the user.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

How many photos are included in the print PDF?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "The print PDF included in the $7.99 Image + Print PDF option contains 4 photos with cutting guides and is high-resolution at 300 DPI.",
  "reasoning_summary": "The knowledge explicitly states the print PDF includes 4 photos with cutting guides as part of the Image + Print PDF package.",
  "input_snapshot": "How many photos are included in the print PDF?",
  "tags": [
    "product-details",
    "print-pdf",
    "photo-quantity"
  ]
}