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Ticket #924

Resolved
View trace

Metadata

Company
AI Passport Photo
Customer
qa+1777020921-9-c8b158eb@example.com
Category
policy
Priority
normal
Status
Resolved
Current layer
triage
Ownership
Automation can continue
Confidence
95%
Tags
camera greeting low_information opener passport-photo photo-requirements selfie

Operational Summary

Summary

No summary recorded yet.

Escalation reason

No escalation reason recorded.

Handoff note

No handoff note recorded.

Trace Summary

Open full trace

TriageAgent

llm_intent

Message is a vague opener with insufficient information for routing or classification.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The information clearly states customers can use phone or webcam selfies without special equipment.

status: awaiting_customer decision: knowledge_answer confidence: 95%

Tool Calls

No tool calls yet.

Conversation

user

I need some help

assistant

Hello! Welcome to AI Passport Photo support. Please provide more details about the help you need with your passport or visa photo.

user

Do I need a professional camera?

assistant

You do not need a professional camera to take your passport or visa photo. Any normal selfie taken with a phone or computer webcam works perfectly.

Reply as support