Ticket #924 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Please provide more details about the help you need with your passport or visa photo.",
  "reasoning_summary": "Message is a vague opener with insufficient information for routing or classification.",
  "input_snapshot": "I need some help",
  "tags": [
    "opener",
    "greeting",
    "low_information"
  ]
}

Input snapshot

Do I need a professional camera?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "You do not need a professional camera to take your passport or visa photo. Any normal selfie taken with a phone or computer webcam works perfectly.",
  "reasoning_summary": "The information clearly states customers can use phone or webcam selfies without special equipment.",
  "input_snapshot": "Do I need a professional camera?",
  "tags": [
    "camera",
    "photo-requirements",
    "passport-photo",
    "selfie"
  ]
}