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Ticket #917

Resolved
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Metadata

Company
AI Passport Photo
Customer
qa+1777020921-6-ab04babd@example.com
Category
policy
Priority
normal
Status
Resolved
Current layer
triage
Ownership
Automation can continue
Confidence
95%
Tags
greeting low_info opener passport-photo supported-countries visa-photo

Operational Summary

Summary

No summary recorded yet.

Escalation reason

No escalation reason recorded.

Handoff note

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Trace Summary

Open full trace

TriageAgent

llm_intent

User message is a vague opener greeting seeking help.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The knowledge chunks explicitly list supported countries and mention a standard format covering additional countries.

status: awaiting_customer decision: knowledge_answer confidence: 95%

Tool Calls

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Conversation

user

Hello, can you help?

assistant

Hello! You have reached AI Passport Photo support. We help with preparing passport and visa photos using AI. How can we assist you today?

user

What countries do you spport?

assistant

AI Passport Photo supports passport and visa photo formats for the US, UK, Canada, Germany, the European Union, Switzerland, India, Australia, Japan, China, Brazil, and many more international formats. You can also select the Other (Standard) option, which uses the 35x45mm format accepted by most countries worldwide, including France and Russia.

Reply as support