Ticket #917 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! You have reached AI Passport Photo support. We help with preparing passport and visa photos using AI. How can we assist you today?",
  "reasoning_summary": "User message is a vague opener greeting seeking help.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener",
    "low_info"
  ]
}

Input snapshot

What countries do you spport?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "AI Passport Photo supports passport and visa photo formats for the US, UK, Canada, Germany, the European Union, Switzerland, India, Australia, Japan, China, Brazil, and many more international formats. You can also select the Other (Standard) option, which uses the 35x45mm format accepted by most countries worldwide, including France and Russia.",
  "reasoning_summary": "The knowledge chunks explicitly list supported countries and mention a standard format covering additional countries.",
  "input_snapshot": "What countries do you spport?",
  "tags": [
    "supported-countries",
    "passport-photo",
    "visa-photo"
  ]
}