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Ticket Detail

Ticket #889

Resolved
View trace

Metadata

Company
AI Passport Photo
Customer
ilya0lebedev@gmail.com
Category
other
Priority
low
Status
Resolved
Current layer
triage
Ownership
Automation can continue
Confidence
95%
Tags
clarification delivery off_topic operational_request payment pricing pricing_negotiation service_cannot_perform

Operational Summary

Summary

No summary recorded yet.

Escalation reason

No escalation reason recorded.

Handoff note

No handoff note recorded.

Trace Summary

Open full trace

TriageAgent

llm_intent

User asks for delivery service which AI Passport Photo does not provide.

status: awaiting_customer decision: clarify confidence: 95%

TriageAgent

llm_intent

Customer asked about paying triple price, which is an off-topic pricing negotiation.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

llm_intent

The user query is off-topic and not related to any paid service or operational request.

status: awaiting_customer decision: clarify confidence: 95%

Tool Calls

No tool calls yet.

Conversation

user

Hello, can you deliver photo to my address?

assistant

AI Passport Photo provides AI-based passport and visa photo preparation only and does not offer delivery or mailing services.

user

What if I will pay you triple the price

assistant

AI Passport Photo offers fixed pricing for its AI-based passport and visa photo preparation services and does not accept price negotiations.

user

Can I pay you with 10kg of potatoes?

assistant

AI Passport Photo provides AI-based passport and visa photo preparation services only and does not accept payment in goods like potatoes.

Reply as support