Ticket #884

Waiting on customer

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Metadata

Company: AI Passport Photo
Customer: human@example.com
Category: other
Priority: normal
Status: Waiting on customer
Current layer: triage
Ownership: Automation can continue
Confidence: 80%
Tags: gratitude passport-photo policy polite_closing spanish-passport

Operational Summary

Summary

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Escalation reason

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Handoff note

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Trace Summary

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TriageAgent

LLM

Customer asks if the service can provide passport photo for Spanish passport, related to service policy.

status: awaiting_customer decision: knowledge_answer confidence: 90%

TriageAgent

llm_intent

The message is a polite closing with no informational content or request, thus routed to clarify.

status: awaiting_customer decision: clarify confidence: 80%

Tool Calls

No tool calls yet.

Conversation

user

Hola, ¿puedo hacer una foto para el pasaporte español?

assistant

Sí, AI Passport Photo puede ayudarte a hacer una foto para el pasaporte español cumpliendo con los requisitos oficiales.