Ticket #884 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

human@example.com

Hola, ¿puedo hacer una foto para el pasaporte español?

Triage step

Customer asks if the service can provide passport photo for Spanish passport, related to service policy.

LLM

status: awaiting_customer decision: knowledge_answer confidence: 90%

View run payload

Input snapshot

Hola, ¿puedo hacer una foto para el pasaporte español?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Sí, AI Passport Photo puede ayudarte a hacer una foto para el pasaporte español cumpliendo con los requisitos oficiales.",
  "reasoning_summary": "Customer asks if the service can provide passport photo for Spanish passport, related to service policy.",
  "input_snapshot": "Hola, ¿puedo hacer una foto para el pasaporte español?",
  "tags": [
    "passport-photo",
    "spanish-passport",
    "policy"
  ]
}

Triage step

The message is a polite closing with no informational content or request, thus routed to clarify.

llm_intent

status: awaiting_customer decision: clarify confidence: 80%

View run payload

Input snapshot

Mucho gracias!

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.8,
  "decision": "clarify",
  "reply": "Gracias por tu mensaje. AI Passport Photo ofrece soporte para preparación de fotos de pasaporte y visa utilizando inteligencia artificial. Por favor, indícanos cómo podemos ayudarte.",
  "reasoning_summary": "The message is a polite closing with no informational content or request, thus routed to clarify.",
  "input_snapshot": "Mucho gracias!",
  "tags": [
    "gratitude",
    "polite_closing"
  ]
}