Ticket #855

Resolved

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Metadata

Company: AI Passport Photo
Customer: qa+1776940010-51-ca70d97d@example.com
Category: policy
Priority: normal
Status: Resolved
Current layer: triage
Ownership: Automation can continue
Confidence: 80%
Tags: general_opener greeting nigerian-passport-photo passport-photo supported-countries

Operational Summary

Summary

No summary recorded yet.

Escalation reason

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Handoff note

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Trace Summary

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TriageAgent

llm_intent

The message is a general greeting with no specific request or question.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The knowledge base lists supported countries but does not mention Nigeria, indicating it is not specifically supported.

status: awaiting_customer decision: knowledge_answer confidence: 80%

Tool Calls

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Conversation

user

Hello, can you help?

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?