Ticket #855 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "The message is a general greeting with no specific request or question.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "general_opener"
  ]
}

Input snapshot

What about a Nigerian passport photo?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.8,
  "decision": "knowledge_answer",
  "reply": "We support passport photo specifications for many countries, including the US, UK, EU, Canada, Germany, Switzerland, India, Australia, Japan, China, and Brazil, as well as a general international format. Unfortunately, Nigerian passport photos are not specifically listed among the supported countries.",
  "reasoning_summary": "The knowledge base lists supported countries but does not mention Nigeria, indicating it is not specifically supported.",
  "input_snapshot": "What about a Nigerian passport photo?",
  "tags": [
    "passport-photo",
    "supported-countries",
    "nigerian-passport-photo"
  ]
}