Metadata
- Company
- AI Passport Photo
- Customer
- qa+1776939700-26-89beb32f@example.com
- Category
- policy
- Priority
- normal
- Status
- Resolved
- Current layer
- triage
- Ownership
- Automation can continue
- Confidence
- 95%
- Tags
- cutting-guides greeting opener photo-preparation print-version
Operational Summary
Summary
No summary recorded yet.
Escalation reason
No escalation reason recorded.
Handoff note
No handoff note recorded.
Trace Summary
Open full traceTriageAgent
llm_intentGreeting message with low information requires clarification to proceed.
status: awaiting_customer
decision: clarify
confidence: 90%
TriageAgent
Public knowledge + LLMThe knowledge explicitly states the print-ready PDF includes cutting guides in the $7.99 package.
status: awaiting_customer
decision: knowledge_answer
confidence: 95%
Tool Calls
No tool calls yet.
Conversation
user
Hello, can you help?
assistant
Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?
user
Does the print version include cutting guides?
assistant
Yes, the print version includes cutting guides. The $7.99 Image + Print PDF option provides a high-resolution digital image along with a print-ready PDF that contains 4 photos and cutting guides.