Ticket #830 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "Greeting message with low information requires clarification to proceed.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Does the print version include cutting guides?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, the print version includes cutting guides. The $7.99 Image + Print PDF option provides a high-resolution digital image along with a print-ready PDF that contains 4 photos and cutting guides.",
  "reasoning_summary": "The knowledge explicitly states the print-ready PDF includes cutting guides in the $7.99 package.",
  "input_snapshot": "Does the print version include cutting guides?",
  "tags": [
    "print-version",
    "cutting-guides",
    "photo-preparation"
  ]
}