Ticket #823

Resolved

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Metadata

Company: AI Passport Photo
Customer: qa+1776939599-19-590701bc@example.com
Category: policy
Priority: normal
Status: Resolved
Current layer: triage
Ownership: Automation can continue
Confidence: 95%
Tags: greeting help_request passport-photo phone selfie upload vague

Operational Summary

Summary

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Escalation reason

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Handoff note

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Trace Summary

Open full trace

TriageAgent

llm_intent

The message is a vague request for help with no specific details, indicating an opener needing clarification.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The knowledge states that customers can upload selfies from a phone, and no special equipment is needed.

status: awaiting_customer decision: knowledge_answer confidence: 95%

Tool Calls

No tool calls yet.

Conversation

user

I need some help

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?