Ticket #823 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "The message is a vague request for help with no specific details, indicating an opener needing clarification.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "help_request",
    "vague"
  ]
}

Input snapshot

Can I upload a selfie from my phone?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, you can upload a selfie from your phone. Our service accepts selfies taken with a phone or computer, and you can receive a high-resolution digital file or a print-ready PDF for printing at home.",
  "reasoning_summary": "The knowledge states that customers can upload selfies from a phone, and no special equipment is needed.",
  "input_snapshot": "Can I upload a selfie from my phone?",
  "tags": [
    "upload",
    "selfie",
    "phone",
    "passport-photo"
  ]
}