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Ticket Detail

Ticket #820

Resolved
View trace

Metadata

Company
AI Passport Photo
Customer
qa+1776939562-16-4bd26765@example.com
Category
policy
Priority
normal
Status
Resolved
Current layer
triage
Ownership
Automation can continue
Confidence
95%
Tags
data-deletion greeting help_request opener photo-retention privacy

Operational Summary

Summary

No summary recorded yet.

Escalation reason

No escalation reason recorded.

Handoff note

No handoff note recorded.

Trace Summary

Open full trace

TriageAgent

llm_intent

The message is a vague opener seeking help without details.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The knowledge states photos are stored only for service provision and deleted after 30 days unless earlier deletion is requested.

status: awaiting_customer decision: knowledge_answer confidence: 95%

Tool Calls

No tool calls yet.

Conversation

user

Hello, can you help?

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?

user

How long do you keep my photo?

assistant

We keep your photo only as long as needed to provide the service and delete it after 30 days unless you request earlier deletion.

Reply as support