Ticket #820 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "The message is a vague opener seeking help without details.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "help_request",
    "opener"
  ]
}

Input snapshot

How long do you keep my photo?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "We keep your photo only as long as needed to provide the service and delete it after 30 days unless you request earlier deletion.",
  "reasoning_summary": "The knowledge states photos are stored only for service provision and deleted after 30 days unless earlier deletion is requested.",
  "input_snapshot": "How long do you keep my photo?",
  "tags": [
    "photo-retention",
    "privacy",
    "data-deletion"
  ]
}