Metadata
- Company
- AI Passport Photo
- Customer
- qa+1776939465-9-dac524b2@example.com
- Category
- policy
- Priority
- normal
- Status
- Resolved
- Current layer
- triage
- Ownership
- Automation can continue
- Confidence
- 100%
- Tags
- camera clarification greeting opener passport-photo photo-requirements selfie
Operational Summary
Summary
No summary recorded yet.
Escalation reason
No escalation reason recorded.
Handoff note
No handoff note recorded.
Trace Summary
Open full traceTriageAgent
llm_intentUser message is a vague opener needing clarification.
status: awaiting_customer
decision: clarify
confidence: 90%
TriageAgent
Public knowledge + LLMThe knowledge clearly states that customers can use phone or webcam selfies without professional equipment.
status: awaiting_customer
decision: knowledge_answer
confidence: 100%
Tool Calls
No tool calls yet.
Conversation
user
I need some help
assistant
Hello! Welcome to AI Passport Photo support. Please let us know how we can assist you with passport or visa photo preparation services.
user
Do I need a professional camera?
assistant
You do not need a professional camera. Any normal selfie taken with your phone or computer webcam works perfectly for our passport and visa photo services.