Ticket #813 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Please let us know how we can assist you with passport or visa photo preparation services.",
  "reasoning_summary": "User message is a vague opener needing clarification.",
  "input_snapshot": "I need some help",
  "tags": [
    "opener",
    "greeting",
    "clarification"
  ]
}

Input snapshot

Do I need a professional camera?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "knowledge_answer",
  "reply": "You do not need a professional camera. Any normal selfie taken with your phone or computer webcam works perfectly for our passport and visa photo services.",
  "reasoning_summary": "The knowledge clearly states that customers can use phone or webcam selfies without professional equipment.",
  "input_snapshot": "Do I need a professional camera?",
  "tags": [
    "camera",
    "photo-requirements",
    "selfie",
    "passport-photo"
  ]
}