Ticket #808

Resolved

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Metadata

Company: AI Passport Photo
Customer: qa+1776939399-4-f612a27e@example.com
Category: policy
Priority: normal
Status: Resolved
Current layer: triage
Ownership: Automation can continue
Confidence: 100%
Tags: compliance greeting help_request money-back-guarantee passport-photo refund vague

Operational Summary

Summary

No summary recorded yet.

Escalation reason

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Handoff note

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Trace Summary

Open full trace

TriageAgent

llm_intent

Message is vague and a general request for help without details.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The knowledge clearly states a 100% money-back guarantee is offered for rejected passport photos.

status: awaiting_customer decision: knowledge_answer confidence: 100%

Tool Calls

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Conversation

user

I need some help

assistant

Hello! How can AI Passport Photo assist you today with passport and visa photo preparation?