Ticket #808 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! How can AI Passport Photo assist you today with passport and visa photo preparation?",
  "reasoning_summary": "Message is vague and a general request for help without details.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "help_request",
    "vague"
  ]
}

Input snapshot

Do you offer a money-back guarantee?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo offers a 100% money-back guarantee if your passport photo is rejected by any official government authority. If your photo does not meet compliance and is rejected, you can request a full refund. Refund requests are reviewed by human support before final approval.",
  "reasoning_summary": "The knowledge clearly states a 100% money-back guarantee is offered for rejected passport photos.",
  "input_snapshot": "Do you offer a money-back guarantee?",
  "tags": [
    "money-back-guarantee",
    "refund",
    "passport-photo",
    "compliance"
  ]
}