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Ticket Detail

Ticket #750

Resolved
View trace

Metadata

Company
AI Passport Photo
Customer
qa+1776936087-26-f32a2b12@example.com
Category
policy
Priority
normal
Status
Resolved
Current layer
triage
Ownership
Automation can continue
Confidence
95%
Tags
clarify cutting-guides greeting opener print-version product-features

Operational Summary

Summary

No summary recorded yet.

Escalation reason

No escalation reason recorded.

Handoff note

No handoff note recorded.

Trace Summary

Open full trace

TriageAgent

llm_intent

Greeting message with vague request, needs clarification.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The knowledge explicitly states that the print-ready PDF includes cutting guides in the Image + Print PDF package.

status: awaiting_customer decision: knowledge_answer confidence: 95%

Tool Calls

No tool calls yet.

Conversation

user

Hello, can you help?

assistant

Hello! Welcome to AI Passport Photo support. We help with preparing AI-powered passport and visa photos. How can we assist you today?

user

Does the print version include cutting guides?

assistant

Yes, the print version includes cutting guides. The $7.99 Image + Print PDF option provides a high-resolution print-ready PDF with 4 photos and cutting guides.

Reply as support