Ticket #750 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. We help with preparing AI-powered passport and visa photos. How can we assist you today?",
  "reasoning_summary": "Greeting message with vague request, needs clarification.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener",
    "clarify"
  ]
}

Input snapshot

Does the print version include cutting guides?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, the print version includes cutting guides. The $7.99 Image + Print PDF option provides a high-resolution print-ready PDF with 4 photos and cutting guides.",
  "reasoning_summary": "The knowledge explicitly states that the print-ready PDF includes cutting guides in the Image + Print PDF package.",
  "input_snapshot": "Does the print version include cutting guides?",
  "tags": [
    "print-version",
    "cutting-guides",
    "product-features"
  ]
}