Ticket #748

Resolved

View trace

Metadata

Company: AI Passport Photo
Customer: qa+1776936064-24-010759ec@example.com
Category: policy
Priority: normal
Status: Resolved
Current layer: triage
Ownership: Automation can continue
Confidence: 95%
Tags: greeting guarantee low_information passport-photo refund rejection

Operational Summary

Summary

No summary recorded yet.

Escalation reason

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Handoff note

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Trace Summary

Open full trace

TriageAgent

llm_intent

The message is a vague opener needing clarification for further assistance.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The knowledge chunks explicitly state a full refund is given if any official government authority rejects the photo.

status: awaiting_customer decision: knowledge_answer confidence: 95%

Tool Calls

No tool calls yet.

Conversation

user

I need some help

assistant

Hello! Welcome to AI Passport Photo support. How can I assist you with your passport or visa photo today?