Ticket #748 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can I assist you with your passport or visa photo today?",
  "reasoning_summary": "The message is a vague opener needing clarification for further assistance.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "low_information"
  ]
}

Input snapshot

Will I get a refund if an embassy rejects my photo?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, if an embassy or any official government authority rejects your passport photo, AI Passport Photo offers a 100% money-back guarantee with a full refund. This applies without any questions asked, but refund disputes may be reviewed by human support before a final decision. Source: https://www.aipassportphoto.co/guarantee",
  "reasoning_summary": "The knowledge chunks explicitly state a full refund is given if any official government authority rejects the photo.",
  "input_snapshot": "Will I get a refund if an embassy rejects my photo?",
  "tags": [
    "refund",
    "guarantee",
    "passport-photo",
    "rejection"
  ]
}