Ticket #747

Resolved

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Metadata

Company: AI Passport Photo
Customer: qa+1776936053-23-08637d82@example.com
Category: policy
Priority: normal
Status: Resolved
Current layer: triage
Ownership: Automation can continue
Confidence: 95%
Tags: greeting opener passport-photo photo-requirements photo-studio selfie

Operational Summary

Summary

No summary recorded yet.

Escalation reason

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Handoff note

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Trace Summary

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TriageAgent

llm_intent

The message is a greeting and low information opener requiring clarification.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The knowledge states customers can use selfies from phones or webcams and do not require a photo studio visit.

status: awaiting_customer decision: knowledge_answer confidence: 95%

Tool Calls

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Conversation

user

Good afternoon

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?