Ticket #747 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "The message is a greeting and low information opener requiring clarification.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do I need to travel to a photo studio?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "No, you do not need to travel to a photo studio. You can simply upload a normal selfie taken with your phone or computer webcam, and we provide high-resolution digital files as well as print-ready PDFs for you to print at home.",
  "reasoning_summary": "The knowledge states customers can use selfies from phones or webcams and do not require a photo studio visit.",
  "input_snapshot": "Do I need to travel to a photo studio?",
  "tags": [
    "photo-requirements",
    "selfie",
    "photo-studio",
    "passport-photo"
  ]
}