Ticket #746

Resolved

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Metadata

Company: AI Passport Photo
Customer: qa+1776936041-22-f5956ba0@example.com
Category: policy
Priority: normal
Status: Resolved
Current layer: triage
Ownership: Automation can continue
Confidence: 95%
Tags: camera greeting low_information opener passport-photo photo-requirements selfie

Operational Summary

Summary

No summary recorded yet.

Escalation reason

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Handoff note

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Trace Summary

Open full trace

TriageAgent

llm_intent

User sent a vague greeting which requires clarification for a meaningful response.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The knowledge states normal selfies from phones or webcams are acceptable and formatted by AI to meet specifications.

status: awaiting_customer decision: knowledge_answer confidence: 95%

Tool Calls

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Conversation

user

Hey there

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?