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Ticket Detail

Ticket #746

Resolved
View trace

Metadata

Company
AI Passport Photo
Customer
qa+1776936041-22-f5956ba0@example.com
Category
policy
Priority
normal
Status
Resolved
Current layer
triage
Ownership
Automation can continue
Confidence
95%
Tags
camera greeting low_information opener passport-photo photo-requirements selfie

Operational Summary

Summary

No summary recorded yet.

Escalation reason

No escalation reason recorded.

Handoff note

No handoff note recorded.

Trace Summary

Open full trace

TriageAgent

llm_intent

User sent a vague greeting which requires clarification for a meaningful response.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The knowledge states normal selfies from phones or webcams are acceptable and formatted by AI to meet specifications.

status: awaiting_customer decision: knowledge_answer confidence: 95%

Tool Calls

No tool calls yet.

Conversation

user

Hey there

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?

user

Can I use a normal selfie?

assistant

Yes, you can use a normal selfie from your phone or computer webcam. You don't need a professional camera, special lighting, or to visit a photo studio. Our AI will format and verify your photo to meet government requirements.

Reply as support