Ticket #746 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User sent a vague greeting which requires clarification for a meaningful response.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener",
    "low_information"
  ]
}

Input snapshot

Can I use a normal selfie?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, you can use a normal selfie from your phone or computer webcam. You don't need a professional camera, special lighting, or to visit a photo studio. Our AI will format and verify your photo to meet government requirements.",
  "reasoning_summary": "The knowledge states normal selfies from phones or webcams are acceptable and formatted by AI to meet specifications.",
  "input_snapshot": "Can I use a normal selfie?",
  "tags": [
    "photo-requirements",
    "selfie",
    "camera",
    "passport-photo"
  ]
}