Ticket #738

Resolved

View trace

Metadata

Company: AI Passport Photo
Customer: qa+1776935960-14-a1a16dfd@example.com
Category: policy
Priority: normal
Status: Resolved
Current layer: triage
Ownership: Automation can continue
Confidence: 95%
Tags: greeting help_request money-back-guarantee official-agencies photo-acceptance vague

Operational Summary

Summary

No summary recorded yet.

Escalation reason

No escalation reason recorded.

Handoff note

No handoff note recorded.

Trace Summary

Open full trace

TriageAgent

llm_intent

Message is a vague opener requesting help without specifics.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The knowledge states that photos are verified against official standards and there is a money-back guarantee if rejected by official agencies.

status: awaiting_customer decision: knowledge_answer confidence: 95%

Tool Calls

No tool calls yet.

Conversation

user

I need some help

assistant

Hello! How can AI Passport Photo assist you today? Please provide more details about your request.