Ticket #738 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! How can AI Passport Photo assist you today? Please provide more details about your request.",
  "reasoning_summary": "Message is a vague opener requesting help without specifics.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "vague",
    "help_request"
  ]
}

Input snapshot

Will official agencies accept the photo?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Our AI checks every photo against official ICAO 9303 biometric specifications and country-specific requirements to ensure compliance. Over 95% of photos are accepted by official agencies. Additionally, if your passport photo is rejected by any official government authority, we offer a 100% money-back guarantee with no questions asked. Source: https://www.aipassportphoto.co/guarantee",
  "reasoning_summary": "The knowledge states that photos are verified against official standards and there is a money-back guarantee if rejected by official agencies.",
  "input_snapshot": "Will official agencies accept the photo?",
  "tags": [
    "photo-acceptance",
    "official-agencies",
    "money-back-guarantee"
  ]
}