Dedicated Trace
Ticket #738 trace
Resolved
Trace Timeline
Customer message, automation steps, and tool actions
Customer message
qa+1776935960-14-a1a16dfd@example.comI need some help
Triage step
Message is a vague opener requesting help without specifics.
status: awaiting_customer
decision: clarify
confidence: 90%
View run payload
Input snapshot
I need some help
Output payload
{
"source": "llm_intent",
"status": "awaiting_customer",
"category": "other",
"priority": "normal",
"route": "clarify",
"current_layer": "triage",
"confidence": 0.9,
"decision": "clarify",
"reply": "Hello! How can AI Passport Photo assist you today? Please provide more details about your request.",
"reasoning_summary": "Message is a vague opener requesting help without specifics.",
"input_snapshot": "I need some help",
"tags": [
"greeting",
"vague",
"help_request"
]
}
Triage step
The knowledge states that photos are verified against official standards and there is a money-back guarantee if rejected by official agencies.
status: awaiting_customer
decision: knowledge_answer
confidence: 95%
View run payload
Input snapshot
Will official agencies accept the photo?
Output payload
{
"source": "public_knowledge_llm",
"status": "awaiting_customer",
"category": "policy",
"priority": "normal",
"route": "knowledge_answer",
"current_layer": "triage",
"confidence": 0.95,
"decision": "knowledge_answer",
"reply": "Our AI checks every photo against official ICAO 9303 biometric specifications and country-specific requirements to ensure compliance. Over 95% of photos are accepted by official agencies. Additionally, if your passport photo is rejected by any official government authority, we offer a 100% money-back guarantee with no questions asked. Source: https://www.aipassportphoto.co/guarantee",
"reasoning_summary": "The knowledge states that photos are verified against official standards and there is a money-back guarantee if rejected by official agencies.",
"input_snapshot": "Will official agencies accept the photo?",
"tags": [
"photo-acceptance",
"official-agencies",
"money-back-guarantee"
]
}