Human specialist summary
The customer explicitly requested human support.
Automation recommended human review, but the customer has not accepted handoff yet.
Metadata
- Company
- nodes.garden
- Customer
- human@example.com
- Category
- other
- Priority
- high
- Status
- Waiting on customer
- Current layer
- triage
- Ownership
- Automation can continue
- Confidence
- 95%
- Tags
- direct_handoff human_request support_agent
Operational Summary
Summary
The customer explicitly requested human support.
Escalation reason
The customer explicitly requested human support.
Handoff note
The customer explicitly asked for a human specialist in this chat.
Trace Summary
Open full traceTriageAgent
Human handoff intentThe user explicitly asks to 'connect me to a human in this chat,' indicating a direct request for human support.
status: awaiting_customer
decision: offer_human_handoff
confidence: 95%
Tool Calls
No tool calls yet.
Conversation
user
Connect me to a human in this chat
assistant
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