Ticket #720 trace

Waiting on customer

Human specialist summary

The customer explicitly requested human support.

Automation recommended human review, but the customer has not accepted handoff yet.

Trace Timeline

Customer message, automation steps, and tool actions

1 runs

Customer message

human@example.com

Connect me to a human in this chat

Triage step

The user explicitly asks to 'connect me to a human in this chat,' indicating a direct request for human support.

Human handoff intent

status: awaiting_customer decision: offer_human_handoff confidence: 95%

View run payload

Input snapshot

Connect me to a human in this chat

Output payload

{
  "source": "llm_human_handoff",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "high",
  "route": "offer_human_handoff",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "offer_human_handoff",
  "escalation_reason": "The customer explicitly requested human support.",
  "handoff_note": "The customer explicitly asked for a human specialist in this chat.",
  "summary": "The customer explicitly requested human support.",
  "reply": "A human specialist can take over this conversation. Use the button below if you want to chat with a human.",
  "reasoning_summary": "The user explicitly asks to 'connect me to a human in this chat,' indicating a direct request for human support.",
  "input_snapshot": "Connect me to a human in this chat",
  "human_handoff_available": true,
  "tags": [
    "human_request",
    "direct_handoff",
    "support_agent"
  ]
}