Metadata
- Company
- AI Passport Photo
- Customer
- timing@example.com
- Category
- policy
- Priority
- normal
- Status
- Waiting on customer
- Current layer
- triage
- Ownership
- Automation can continue
- Confidence
- 95%
- Tags
- passport-photo processing-time turnaround-time
Operational Summary
Summary
No summary recorded yet.
Escalation reason
No escalation reason recorded.
Handoff note
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Trace Summary
Open full traceTriageAgent
Public knowledge + LLMThe knowledge chunk explicitly states turnaround times for passport photo requests.
status: awaiting_customer
decision: knowledge_answer
confidence: 95%
Tool Calls
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Conversation
user
How long does it take?
assistant
Most passport photo requests are completed in under 60 seconds. During heavier traffic, delivery can take up to 2 minutes.