Ticket #714 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

1 runs

Customer message

timing@example.com

How long does it take?

Triage step

The knowledge chunk explicitly states turnaround times for passport photo requests.

Public knowledge + LLM

status: awaiting_customer decision: knowledge_answer confidence: 95%

View run payload

Input snapshot

How long does it take?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Most passport photo requests are completed in under 60 seconds. During heavier traffic, delivery can take up to 2 minutes.",
  "reasoning_summary": "The knowledge chunk explicitly states turnaround times for passport photo requests.",
  "input_snapshot": "How long does it take?",
  "tags": [
    "turnaround-time",
    "processing-time",
    "passport-photo"
  ]
}