Ticket #1018

Resolved

View trace

Metadata

Company: AI Passport Photo
Customer: qa+1777021195-103-3109cc8a@example.com
Category: policy
Priority: normal
Status: Resolved
Current layer: triage
Ownership: Automation can continue
Confidence: 95%
Tags: downloads greeting opener photo-delivery retention

Operational Summary

Summary

No summary recorded yet.

Escalation reason

No escalation reason recorded.

Handoff note

No handoff note recorded.

Trace Summary

Open full trace

TriageAgent

llm_intent

User sent a greeting message without a clear request.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The knowledge states download links expire after 7 days, and images are kept for 30 days for support, implying multiple downloads are possible within that timeframe.

status: awaiting_customer decision: knowledge_answer confidence: 95%

Tool Calls

No tool calls yet.

Conversation

user

Good afternoon

assistant

Good afternoon! How can AI Passport Photo assist you with your passport or visa photo needs today?