Ticket #1018 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Good afternoon! How can AI Passport Photo assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User sent a greeting message without a clear request.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can I download the photo multiple times?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "You can download your passport photo multiple times within 7 days, as download links expire after that period. The processed images are retained for up to 30 days to assist with any support requests before they are permanently deleted.",
  "reasoning_summary": "The knowledge states download links expire after 7 days, and images are kept for 30 days for support, implying multiple downloads are possible within that timeframe.",
  "input_snapshot": "Can I download the photo multiple times?",
  "tags": [
    "downloads",
    "photo-delivery",
    "retention"
  ]
}