Ticket #1015

Resolved

Metadata

Company: AI Passport Photo
Customer: qa+1777021187-100-c664799f@example.com
Category: billing
Priority: normal
Status: Resolved
Current layer: specialist
Ownership: Automation can continue
Confidence: 64%
Tags: billing greeting human-review invoice opener order unsupported-category

Summary

No safe specialist workflow exists for the current category.

Escalation reason

No specialist path is implemented for this category.

Handoff note

A human specialist should review this case before the next reply because it needs human review.

TriageAgent

llm_intent

User sent a greeting which is a low-information opener message.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

llm_intent

User requests an invoice related to their specific order, which is a case-specific billing request.

status: in_progress decision: triage confidence: 95%

SpecialistAgent

Fallback

No specialist path is implemented for this category.

status: awaiting_customer decision: offer_human_handoff confidence: 64%

No tool calls yet.

user

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?

user

Can I get an invoice for my order?

assistant

This case needs a human specialist. Use the button below if you want a human to take over.