Ticket #1015 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User sent a greeting which is a low-information opener message.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can I get an invoice for my order?

Output payload

{
  "source": "llm_intent",
  "status": "in_progress",
  "category": "billing",
  "priority": "normal",
  "route": "specialist",
  "current_layer": "specialist",
  "confidence": 0.95,
  "decision": "triage",
  "reply": null,
  "reasoning_summary": "User requests an invoice related to their specific order, which is a case-specific billing request.",
  "input_snapshot": "Can I get an invoice for my order?",
  "tags": [
    "invoice",
    "billing",
    "order"
  ]
}

Input snapshot

Can I get an invoice for my order?

Output payload

{
  "source": "fallback",
  "status": "awaiting_customer",
  "current_layer": "specialist",
  "confidence": 0.64,
  "decision": "offer_human_handoff",
  "route": "offer_human_handoff",
  "escalation_reason": "No specialist path is implemented for this category.",
  "handoff_note": "A human specialist should review this case before the next reply because it needs human review.",
  "summary": "No safe specialist workflow exists for the current category.",
  "reply": "This case needs a human specialist. Use the button below if you want a human to take over.",
  "reasoning_summary": "No specialist path is implemented for this category.",
  "input_snapshot": "Can I get an invoice for my order?",
  "human_handoff_available": true,
  "tags": [
    "human-review",
    "unsupported-category"
  ]
}