Ticket #1005

Resolved

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Metadata

Company: AI Passport Photo
Customer: qa+1777021157-90-7ae1fad1@example.com
Category: policy
Priority: normal
Status: Resolved
Current layer: triage
Ownership: Automation can continue
Confidence: 80%
Tags: greeting opener photo-requirements spanish-visa visa-photo

Operational Summary

Summary

No summary recorded yet.

Escalation reason

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Handoff note

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Trace Summary

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TriageAgent

llm_intent

Message is a simple greeting without specific request, classified as opener needing clarification.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The service supports visa photo generation but recommends confirming country-specific requirements.

status: awaiting_customer decision: knowledge_answer confidence: 80%

Tool Calls

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Conversation

user

assistant

Hello! Welcome to AI Passport Photo support. How can we help you with your passport or visa photo needs today?