Ticket #1005 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we help you with your passport or visa photo needs today?",
  "reasoning_summary": "Message is a simple greeting without specific request, classified as opener needing clarification.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

What about a Spanish visa photo?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.8,
  "decision": "knowledge_answer",
  "reply": "AI Passport Photo can generate photos for visa applications, including for Spain. However, the photo requirements may differ between passports and visas, so please verify the specific Spanish visa photo requirements with the issuing authority before submitting.",
  "reasoning_summary": "The service supports visa photo generation but recommends confirming country-specific requirements.",
  "input_snapshot": "What about a Spanish visa photo?",
  "tags": [
    "visa-photo",
    "spanish-visa",
    "photo-requirements"
  ]
}