Metadata
- Company
- AI Passport Photo
- Customer
- qa+1777021107-70-11cd20e6@example.com
- Category
- other
- Priority
- high
- Status
- Resolved
- Current layer
- triage
- Ownership
- Automation can continue
- Confidence
- 100%
- Tags
- greeting hand_off human_request opener real_person
Operational Summary
Summary
The customer explicitly requested human support.
Escalation reason
The customer explicitly requested human support.
Handoff note
The customer explicitly asked for a human specialist in this chat.
Trace Summary
Open full traceTriageAgent
llm_intentUser greeting detected, requires a clarifying response to engage.
status: awaiting_customer
decision: clarify
confidence: 90%
TriageAgent
Human handoff intentUser explicitly requests to speak with a real person.
status: awaiting_customer
decision: offer_human_handoff
confidence: 100%
Tool Calls
No tool calls yet.
Conversation
user
Hi
assistant
Hello! Welcome to AI Passport Photo support. How can we help you with your passport or visa photo today?
user
I want to speak with a real person
assistant
A human specialist can take over this conversation. Use the button below if you want to chat with a human.